Nearly 2 years ago I have decided to take BT Business Broadband package for my business as I thought that having it directly from BT might give me a better speed and service.
BT Business Broadband packages don’t come cheap – mine was £45.00 / month – so for that price you would expect something better than the maximum speed of up to 4MB.
After the first few months I have realised that Support is far from good – you still have to spend a lot of time in the queue waiting for someone to answer the phone.
The time has come and I’m moving to the new house and I need to have a broadband in the new place as well – so I call BT Business Support and what I’ve found out just by accident – simply because I asked, that if I’m moving the service over to the new address my contract is automatically renewed for another 24 months.
When I’ve found this out I have decided that even thou I have still 4 months left with my current contract I want to cancel it even thou I will have to pay for the next 4 months.
But guess what – even that wasn’t that easy – after about 10 minutes waiting for someone to pick up the phone on the other line … – anyway – have a listen to my conversation with the BT Cancellation department representative and find out for yourself.
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Two days later…
I have just received the confirmation letter of my cancellation from BT and I’m really disappointed – have a look at what they’ve written:
“Thank your for your request to end your BT Business Total Broadband Option 3 service. Your service will stop on 26/08/2009.
We’ll send you a final bill soon. This will include:
- charges for any remaining months of your controact term – if you’ve ended your service during your contrac
- charges for 28 days after the date of your request plus a charge of £22 (ex VAT) – if you’ve ended your service after your contract term has finished, unless you’re switching to another provider using the standard migration process.
Please note: you’ll continue to be charged for other services that you may have with us (e.g. Internet Security Pack, Internet Business Pack) unless you’ve asked us to stop these, too. If you wish to cancel these services, please call the relevant helpdesk.”
Correct me if I’m wrong but doesn’t that mean that if my contract has expired, they will charge me for not renewing it £22, and they will also charge me for another 28 days after the day I’ve requested to cancel my account.
Also – the thing about canceling separately all additional things they have given to me without asking for them – that’s just outrageous!!!
